Refund Policy


Welcome to Good Wish Coffee! We want you to love every purchase you make with us. If something isn't right with your order, here's what you can do:

Got a Problem? Let's Fix It!

  • Damaged or Wrong Item? If your product arrives damaged, defective, or it's not what you ordered, please reach out to us quickly. You can call us at +88 01734396633 or send us a message. Don't forget to show us a photo or video of the issue.
  • Quick Action Needed: If you find any problem after opening your package, tell us immediately when you receive it. Our team will work with you to make things right, either by exchanging the item or adjusting the payment upon consultation with the management.The complaint will be valid for the day the product has been received.
  • Keep It Unused: We can only exchange or refund items that haven't been used. 
  • Changed Your Mind? If you decide you don't want what you ordered because you changed your mind or don't like the color, design, or item, we can't take it back or exchange it.
  • Special Products: Items from certain brands, like Timemore, can't be returned or exchanged once you open them or if they don't suit you.
  • Ordered by Mistake? If you accidentally order the wrong thing, we might be able to exchange it. You'll need to cover the costs for sending it back and for us to send you a new one. This depends on the type of product and our management's decision.
  • What to Return: Please send back the item with the original invoice, the box, and the packaging just how it arrived.
  • Need Help? Bought something and having trouble? Call us at +88 01734396633. We're here to help!
  • Branded Items: Products in their original, unopened box cannot be returned or exchanged.

How to Return Your Product?

  • Pick-Up Service: Our team will arrange to pick up the product from you for free (some conditions apply).
  • If Your Return Doesn't Qualify: If we check your product and find there's no issue, you'll need to take it back and cover the costs for the return and sending it again.

Need More Help?

If you have any questions or need assistance, you can reach us at our hotline +88 01734396633 or email 

We're always here to make sure you have the best experience with Good Wish Coffee.